The SMOOT System™ is a reflective, regulation-first support framework designed to help support workers respond to moments of disruption with curiosity, care, and clarity.
Rather than viewing these moments as behaviour to correct, SMOOT reframes them as ripples — signals that something within the person, environment, or support context needs attention.
What SMOOT Stands For
S — See the Ripple Notice what happened without judgement.
M — Mention Strengths Acknowledge effort, communication, or self-advocacy.
O — Options for Repair Explore what might help or adjust support.
O — Ownership (Shared & Supported) Invite contribution without pressure or shame.
T — Touch Base After Reconnect once regulation has returned.
Each step prioritises dignity, safety, and emotional regulation.
Who This Resource Is For
Designed for:
Disability Support Workers
NDIS Providers
Team Leaders & Coordinators
Allied Health Assistants
Families supporting individuals with disabilities
Applicable across home, community, accommodation, and program settings.
How This Tool Helps
Reduces reactive responses
Supports co-regulation
Normalises repair
Strengthens trust and relationships
Creates consistent team responses
Encourages reflective practice
How SMOOT Can Be Used
During moments of dysregulation
After unexpected changes
Following incidents or emotional escalation
During reflective supervision
Across handovers and team communication
The ripple visual can act as a shared anchor during emotionally charged moments.
Why This Approach Works
Trauma-informed
Regulation-first
Strengths-based
Dignity-preserving
Practical and easy to remember
What’s Included
4-page digital support practice guide
The SMOOT System™ explanation
Visual ripple framework
Example language for each step
Important Note
This framework supports reflective, ethical practice. It does not replace behaviour support plans, organisational policies, or safeguarding requirements.
Digital PDF download
